Filing a complaint

Location

2000 McGill College Avenue, 12th Floor
Montréal, Quebec H3A 3H3
Canada

Contact

514 282-5777 info@chambreassurance.ca

Opening hours

Monday to Friday
8:30 AM - 5:30 PM

Before filing a complaint  

The first step, if possible, is to clarify the situation with the professional in question. For example, you can share your concerns; ask about the person’s approach; explain and demonstrate your point of view; and review your situation, expectations and goals with the person. Clarifications from both sides may be sufficient to resolve the issue.

If doubts persist, you can also contact the firm or insurer with which the certified professional is affiliated to speak with another advisor or a manager.  Si ces étapes ne donnent aucun résultat ou si le contexte ne permet pas de s’entendre, une demande d’enquête peut être déposée au syndic de la Chambre. 

How to file a complaint 

The complaint must not be anonymous and must be accompanied by documents and evidence that the investigator from the office of the Syndic will use to establish the facts.

Before filling out the investigation request form, you must have the exact first and last names of the certified professional in question as well as details that will allow the Syndic to understand and analyze the situation. 
Upon receiving the complaint, the Syndic of the Chambre de l’assurance will contact you. Be sure to provide all your contact information.

Can’t fill out the form online? Download it, then:
Fill it out and email it to bureausyndic@chambreassurance.ca or

Print it, fill it out manually and mail it to the following address: : 
2000 McGill College Avenue, 12th Floor
Montréal, Quebec H3A 3H3
Canada

Download the form (French only)

Identification of the investigation requester
Title
Address

If you are a representative, please complete the sections that apply to you.

Co-applicant (if applicable)
Is there a co-applicant for this request?
Co-applicant identification
Title

If the co-applicant is a representative, please complete:

Co-applicant contact details
Address
Identification of the professional targeted by the investigation request
Function(s) of the targeted professional
Address
Other targeted professionals (if needed)
Are there other professionals targeted by your request?

A maximum of four professionals in total can be added (up to three additional professionals).
Function(s) of the targeted professional
Information on the services or products concerned by your request
Product type (up to three selections)
Subject of the investigation request

Please describe in detail:

  • the alleged facts
  • the dates and places
  • the persons involved
  • the harm suffered (if applicable)
  • the reasons leading you to believe that an ethical offence has been committed
  • whether you are acting on behalf of a company or another person
  • if several professionals are targeted, what is alleged against each of them
  • whether you have also filed a complaint with the AMF or taken legal action against the representative

 

 

Documents to attach
Please provide any relevant documentation in support of your complaint. (Maximum of 10 files, 5 MB each.)
Maximum 10 files.
5 MB limit.
Allowed types: txt rtf pdf doc docx odt ppt pptx odp xls xlsx ods.

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