Who we are

The Chambre de l’assurance is a self-regulatory organization established by law to oversee the work of advisors in insurance and financial planning.

Our mission 

Our mission is to protect the public by guiding our members’ professional practice.  

Our members 

We are nearly 37,000 professionals who work in insurance of persons, group insurance, financial planning, damage insurance and claim settlement.

What we do, specifically

  • We manage compulsory professional development to guarantee our members’ competence in insurance. 

  • We develop and enforce ethical guidelines to uphold our members' professionalism. 

  • We do disciplinary oversight to ensure that our members’ conduct is beyond reproach. 

  • We educate the public and the industry in best practices. 

  • We collaborate with regulatory authorities to adapt and modernize the profession’s regulatory framework. 

  • We monitor issues and trends related to the work of advisors. 

Our vision 

Our vision is to strengthen the public’s trust in the financial sector.

Our values 
 

  • Integrity    

    We act with honesty, transparency and fairness. This is the cornerstone of the trust we inspire, among the public as well as our members.

  • Rigour  

    We apply high standards and a professional approach to guarantee the quality of our guidance and the credibility of our services.

  • Agility  

    In a constantly evolving world, we adapt with flexibility and a proactive approach to innovate, respond to emerging challenges, and remain relevant.

  • Collaboration 

    By encouraging listening, dialogue and teamwork, we build bridges between individuals, organizations and industry sectors. 

  • Leadership  

    Through our commitment, vision and exemplary conduct, we inspire trust and drive progress in our ecosystem. 

FAQ

Autorité des marchés financiers, Chambre de l’assurance, Institute of Financial Planning: Who does what?

These three organizations each have their role to play with regard to consumers and professional oversight in financial services. To sum them up: 

The Autorité des marchés financiers is the public regulatory and supervisory body that oversees the entire financial system in Quebec. Its mission is to protect the public. 

The mission of the Chambre de l’assurance is to protect the public by ensuring the competence and professional ethics of its members. It operates under the supervision of the Autorité des marchés financiers. 

The Institute of Financial Planning is a training and certification organization that aims to develop and maintain expertise in financial planning. 

Why use the word “Chambre”?

Historically, a “chambre” (chamber) is a collective oversight and regulatory body created to provide a framework for a practice, to hold professionals accountable, and to provide protection for the public, without, however, forming a professional order.

So the Chambre de l’assurance is not a professional order?

Indeed, the Chambre de l’assurance exercises functions similar to those of a professional order (protection of the public, ethics, discipline, training), but it does not control access to the profession and is not subject to the Professional Code. That being said, drawing a parallel with a professional order can help those unfamiliar with the organization better understand our role.

Why use the services of our organization?

As consumers, we can learn about the duties and obligations of certified professionals, report behaviour by a member that appears inappropriate, and even file a complaint with the office of the Syndic.  

For their part, members can obtain clarifications on the laws, regulations and codes applicable to their industry sector, on the various services and tools available to support their professionalism, and on all matters related to their professional development. 

Regardless of our requests, the agents at the customer service centre of the Chambre de l’assurance will be happy to offer assistance.